The InputKit platform
One platform. Three levers to grow your business.
InputKit centralizes your customer feedback, turns comments into action, and helps you improve your reputation, your retention, and your customer experience.
Silent animation. A CRM connects to InputKit, which sends surveys out to customers. Notifications land on a phone: 32 new Google reviews, 3 unhappy customers detected, an employee evaluation report ready. The dashboard summary for the Brossard branch opens at 43% satisfaction, 11 NPS and no new Google reviews. One unhappy customer, John Ross, reports waiting 40 minutes past his appointment with no explanation; an AI-drafted reply apologises and promises a call back, and the case is closed. The summary then climbs to 96% satisfaction, 85 NPS and 32 new Google reviews, and the clinic's Google rating rises to 4.5 across 254 reviews.
Google reviews and online reputation
Turn your happy customers into a growth engine.
InputKit asks for the review at the right moment, centralizes your online reputation, and makes replying simple. InputKit clients get 8× more Google reviews on average thanks to 100% automated collection.
Every completed job triggers a review invitation, with no extra work for your team. The message goes out at the right moment, on brand, and sends the customer straight to the review platform you chose.
Grow my Google reviewsBusiness Profile
South Shore Dental Clinic
Dental clinic
WebsiteDirectionsCallSaveOverall rating
3.0 out of 5Your reviews are centralized in one place, and the ones with no reply stand out immediately. AI drafts a response matched to the comment and the star rating: you adjust the tone, you sign, you publish.
Paste one block of code, once, and your verified reviews show up on your service pages. The list refreshes with every new review published, on desktop and on mobile.
Customer retention
Spot at-risk customers before you lose them.
The customer who leaves never warns you: they answer the survey politely, then they disappear. Your only window to act sits between the two. InputKit catches the signal, gives you the context, and keeps the case open until it is settled.
Unhappy customers are routed to a private channel and your team is alerted before Google is. Every case arrives with the customer's context and history, and handling time is measured in business hours.
Manage dissatisfactionDissatisfaction is detected immediately
Survey sent
4/10Dissatisfaction detected
Every response is scored against your own satisfaction thresholds. The moment a customer falls below the line, the alert lands on your dashboard, the right person is notified, and the clock on handling time starts running.
Write to the unhappy customer straight from InputKit, by email or text, even when they answered anonymously. The exchange stays in a thread the whole team can see, then a short survey confirms the situation is settled.
Customer experience
Measure what your customers live. Improve what actually matters.
InputKit is the control room that turns survey responses into indicators, comparisons, and concrete decisions. As long as satisfaction is not measured, it changes depending on who you ask.
Ask your customers after an experience or a completed job, by email, text, or WhatsApp, with no manual follow-up. Average response rate: 57% by text, 49% by email.
See the surveysText messageEmail
9:41▮▮ ◔ ▰Hello Mr. Dupont,
Your opinion matters. Answer a few quick questions.
Share feedback↑Email
We value your feedback
Hello Mr. Dupont,
Share your experience in less than 60 seconds.
Share feedbackCSAT, NPS, CES, handling time, and response rate: every indicator is calculated automatically. You follow the trend month after month, and weekly reports go out on their own.
Every survey ties responses back to the employees involved, by metric, by role, and by department. Positive comments go out to your teams automatically by email, Slack, or Teams.
Hundreds of comments group into six to eight broad categories, and the “To watch” section surfaces the one most at risk. The monthly action plan arrives with an owner and a due date.
InputKit AI
Your copilot for understanding comments and knowing what to do next.
InputKit AI analyzes the themes, sentiment, and trends hiding in your feedback. It surfaces priorities, speeds up your replies, and helps your team move from comments to decisions.
Every recommendation stays backed by the comments behind it. You adjust, you sign, you publish: the decision stays yours.
Discover InputKit AIOne platform
It is all wired into the same tool.
Automations
Dashboard
Customer messages
Julie MartinThanks for following up. Everything is resolved!
Marc PetitCould you send me the invoice?
Mobile
New messageCustomer · WhatsApp
The same data, the same surveys and the same dashboard — everywhere.
See the available integrationsEvery channel
Email, text message, WhatsApp and reviews gathered in a single thread.
Everything automates
Your tools sync without adding any manual work.
One view, everywhere
Indicators, alerts and cases stay available at all times.
Integrations
InputKit connects to the tools you already use.
Plug in your scheduling, your CRM, or your invoicing, and the sequences go out on their own at the right moment.
Customer story
More reviews. A better rating. Proof you can point at.
4.34.8
Google rating
+913
Google reviews
7×
more Google reviews per month
1371,050reviews
Read the case study
4.14.7
Google rating
+3,669
Google reviews
15×
more positive reviews each month
6954,364reviews
Read the case study
4×
more positive reviews every month
$314K
saved on dissatisfied customers
195×
return on investment
5,000+client interactions after a questionnaire
Read the case study
4.64.8
Google rating
+1,674
Google reviews
4×
more positive reviews each month
1,4983,172reviews
Read the case study
Ready to see everything InputKit can do for your business?
Discover how InputKit can improve your reputation, keep more customers, and turn every piece of feedback into concrete action, during a brief 15-minute demonstration.
How InputKit works
From feedback to action
One to two hours after the job, a personalized sequence goes out by email, text message, or WhatsApp. The trigger comes from the tools your team already uses: scheduling, CRM, invoicing.
Text message·Email
Hello Mr. Dupont,
Your opinion matters. Answer a few quick questions.
Share feedbackEmail
We value your feedback
Hello Mr. Dupont,
Share your experience in less than 60 seconds.
Share feedbackComments, indicators, online reviews, and customer conversations all land in one platform. CSAT, CES, NPS, and your own metrics are calculated on their own.
Reports and InputKit AI surface trends, dissatisfaction, strengths, and priorities. You open the platform already knowing what to handle first.
Reply to the customer in the thread, close open cases, fix the irritant at the source, and invite happy customers to leave a review. Sentiment by category shows you whether it moves.
Text message·Email
Hello Mr. Dupont,
Your opinion matters. Answer a few quick questions.
Share feedbackEmail
We value your feedback
Hello Mr. Dupont,
Share your experience in less than 60 seconds.
Share feedback