Les Systèmes Techno-Pompes Inc.
4.34.8
Google rating
+913
Google reviews
7×
more Google reviews per month
1371,050reviews
Read the case studyDemo available
InputKit, the customer feedback software for residential services
With our customer feedback software for residential services, you can benefit from satisfaction questionnaires that help you evaluate your teams, motivate your colleagues, increase your online reviews, and grow revenue.
Challenges
We know your industry, and your challenges too
Every industry has its own recurring pain points around customer satisfaction. Here are the ones we hear most often in residential services, and how InputKit helps you turn them into opportunities.
Challenge 1 - It is hard to get satisfied customers to leave a Google review
Avant
75
Google
Reviews
3,0
★★★★★
★★★★★
×9Après 1 an686
Google
Reviews
4,5
★★★★★
★★★★★Even when customers are happy, few take the time to share their experience online. Yet every extra star on Google can increase revenue.
What InputKit does for you: generate more Google reviews and increase revenue
More Google reviews mean more credibility and, on average, 54% revenue growth for residential service businesses.
Challenge 2 - Unhappy customers do not always tell you
Comment évalues-tu ton expérience ?
Ton équipe est alertée en temps réel
Most dissatisfied customers never share their frustration directly, especially for smaller irritants. Without a follow-up mechanism, it is difficult to know what really happened in the field.
What InputKit does for you: manage dissatisfaction before it becomes public
Measure satisfaction at two key moments: after an estimate and after a completed service.
Challenge 3 - Missed sales, for the wrong reasons
40 %
raison de non conversion
Manque de suivi
Délai de réponse
Budget
Autre
When an estimate does not convert into a sale, the reason given by your representative is not always the same reason your customer has in mind.
What InputKit does for you: increase sales and team performance
InputKit gives you precise customer and prospect feedback at every stage of the journey. This feedback helps identify why estimates are not closing, adjust offers, equip representatives, and measure the quality of the service delivered.
Case studies
Results that speak for themselves.
Lapointe Dental Centres
4.14.7
Google rating
+3,669
Google reviews
15×
more positive reviews each month
6954,364reviews
Read the case study
Caron et Guay - Portes et fenêtres
4×
more positive reviews every month
$314K
saved on dissatisfied customers
195×
return on investment
5,000+client interactions after a questionnaire
Read the case study
Plomberie Roger Chayer INC.
3.04.5
Google rating
+611
Google reviews
9×
more Google reviews
75686reviews
Read the case study
Service 2000 Appliances
4.64.8
Google rating
+1,674
Google reviews
4×
more positive reviews each month
1,4983,172reviews
Read the case study"Since we got InputKit, we identify 2-3x more unhappy customers. InputKit lets us act fast and create a WOW effect. It's an incredible tool, I couldn't go without it. Our ROI is excellent: it's the cheapest advertising we've ever had!"
- Robert Dubé
General Manager at Les Spécialistes de l'électroménager
"We needed a simple, effective tool that was easy to integrate. InputKit delivered all of that. Today it's indispensable. If InputKit disappeared tomorrow morning, it would be chaos: we'd have to hire someone full-time just to do customer follow-ups."
- Alexandre Guay
Sales Director at Caron & Guay
"Since we started using the platform, several dealerships ask how we get so many Google reviews and such a strong rating. We generate 12x more positive reviews per month, with a 15x ROI. The truth is, we have the right tools."
- Mario Gilbert
General Manager at Honda Lallier Ste-Foy
"Now, with InputKit, I can analyze customer needs with automated surveys in minutes. It saves me about two hours of follow-up and management per day. We also get about five times more Google reviews than before. I couldn't live without it."
- Alain Gauthier
Director of Communication and Customer Service at Point S – Pneus Carignan
"InputKit helps me a lot evaluate employees and improve our service. I love the automatic feedback: every week my team gets an email from a satisfied patient. It motivates everyone, and the whole team has grown from the comments we receive."
- Audrey Riel
Manager at Centre Dentaire Delongchamp
Deliver a customer and employee experience that lives up to your ambitions today
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing.