Proactive dissatisfaction management
Prevent bad reviews
Every service triggers a survey. Unhappy customers are routed to a private channel, your team is alerted in real time, and the problem gets solved while it is still fixable.
77% avoid a bad review
24 h to call back
Private before Google
The cost of silence
A negative review costs more than a phone call
The unhappy customer who doesn't tell you doesn't go away: they write, and their comment stays visible to every prospect who comes next.
An unhappy customer who tells you privately costs one phone call. The same customer on Google costs months of reputation.
Silent demonstration. An unhappy customer is caught after a survey, an alert goes to the team, and follow-up happens privately before a public review.
The alert your team gets before the customer goes public
Three steps between the service and the customer you kept
What automation changes:
As soon as a service is completed in your systems, InputKit sends a short survey by text or email. The customer answers while the experience is fresh, before they've had time to write about it somewhere else.
A low score triggers a real-time alert with the customer's name, their answer, and the exact reason. The right person is notified and can call back within the hour, privately, while the situation is still fixable.
Comments are grouped by theme. You see which one comes up most often, you fix the process behind it, and your metrics tell you the following month whether the problem is actually gone.
Attract more customers. Give them a reason to stay.
Bring Google reviews, retention and customer experience together to grow your business. Explore the solutions that pair with this one.
Customer retentionSpot your at-risk customers
Your satisfaction thresholds, alerted on your dashboard.
Customer retentionWin back your customers' trust
Write to the unhappy customer, by email or SMS.
Google reviewsGet more Google reviews
Automatic invitations, by email or SMS.
Google reviewsReply to your reviews with AI
Replies written in your voice, in one click.
Google reviewsShow your reviews on your site
One block of code, verified reviews on your pages.
Customer experienceSteer your customer experience
Surveys, metrics and follow-ups, continuously.
Customer experienceMeasure your customers' satisfaction
CSAT, NPS and response rate, calculated for you.
Customer experienceRecognize and motivate your team
Reports per employee and positive comments shared.
Customer experienceTurn feedback into actions
Comments grouped by category, clear priorities.
Thanks to the follow-up provided by the InputKit platform, we are able to resolve issues quickly and in a personalized manner. This approach results in increased customer trust in us and, at the same time, their loyalty to our family business.
Alexandre Coiteux
Co-owner, Trévi Joliette
Joliette
Ready to fix dissatisfaction before it goes public?
In 15 minutes we'll walk you through the whole path: the post-service survey, the alert that reaches the right person, and the dashboard that tells you which pain point to fix first.
Average Google rating
★★★★★
Verified review
“I had an issue with my invoice. They called me back the same day and sorted everything out. Great follow-up!”