Protect your online reputation
Capture negative reviews before they become public
Proactive dissatisfaction management
Fix dissatisfaction before it lands on Google
Every service triggers a survey. Unhappy customers are routed to a private channel, your team is alerted in real time, and the problem gets solved while it is still fixable.
The cost of silence
A negative review costs more than a phone call
The unhappy customer who doesn't tell you doesn't go away: they write, and their comment stays visible to every prospect who comes next.
An unhappy customer who tells you privately costs one phone call. The same customer on Google costs months of reputation.
Customer experience watch
45/100
Customer health
At risk3 situations to follow upUnhappy customer detected
Diana B. rated her visit 2 out of 10.
Reason: wait time and an unexplained invoice.
Recommended action
Call the customer back today
The alert your team gets before the customer goes public
Why your unhappy customers never tell you
96% of dissatisfied customers never share their dissatisfaction directly. They leave without a trace, or worse, they leave a negative Google review that will remain visible forever. Without an early detection system, you suffer the damage once it's too late.
The consequences:
Your reputation degrades without you knowing
A single negative review can drop your average rating and discourage dozens of prospects. Unhappy customers are far more motivated to write than satisfied ones. Without a mechanism to capture them privately, you find out at the same time as everyone else.
You lose customers without understanding why
An unhappy customer never comes back and doesn't tell you. They simply disappear from your radar. You lose recurring revenue and referral opportunities without even knowing what went wrong. You can't improve what you don't measure.
Your teams repeat the same mistakes
Without structured feedback, your employees miss the pain points that frustrate your customers. The same problems repeat, quality stagnates, and your differentiation erodes against competitors.
Three steps between the service and the customer you kept
What automation changes:
As soon as a service is completed in your systems, InputKit sends a short survey by text or email. The customer answers while the experience is fresh, before they've had time to write about it somewhere else.
A low score triggers a real-time alert with the customer's name, their answer, and the exact reason. The right person is notified and can call back within the hour, privately, while the situation is still fixable.
Comments are grouped by theme. You see which one comes up most often, you fix the process behind it, and your metrics tell you the following month whether the problem is actually gone.
Service completed
InputKit sends the survey automatically
An unhappy customer who leaves in silence is a negative review waiting to happen.
Average Google rating+28%
G★★★★★4.8· 842 reviews
GNEW
Verified review
★★★★★
“I had an issue with my invoice. They called me back the same day and sorted everything out. Great follow-up!”
What proactive dissatisfaction management changes
Win back your unhappy customers
Intervene quickly to turn dissatisfaction into loyalty
Improve your service
Identify recurring pain points and fix them
Motivate your teams
Share the positive feedback they receive
Increase your retention
A customer who feels heard is more loyal than before
Before, we might have blamed the salesperson too quickly. Now, we better understand the source of the dissatisfaction. We've implemented clear employee tracking, appreciated by the team, and faster, more professional review management.
Mario Gilbert
General Manager, Lallier Honda
Quebec City, Quebec
Ready to fix dissatisfaction before it goes public?
In 15 minutes we'll walk you through the whole path: the post-service survey, the alert that reaches the right person, and the dashboard that tells you which pain point to fix first.
