Protect your online reputation
Capture negative reviews before they become public
Regain control of your online reputation
Manage Your Unhappy Customers Before They Talk on Google
Capture dissatisfaction privately, intervene quickly, and protect your reputation. Turn an unhappy customer into a sales opportunity.
They trust us
Over 2,000 businesses trust us
Why Your Unhappy Customers Never Tell You
96% of dissatisfied customers never share their dissatisfaction directly. They leave without a trace, or worse, they leave a negative Google review that will remain visible forever. Without an early detection system, you lose control of your image and your growth.
The consequences:
Your reputation degrades without you knowing
A single negative review can drop your average rating and discourage dozens of prospects. Unhappy customers are three times more likely to leave a review than satisfied customers. Without a mechanism to capture them privately, you suffer the damage once it's too late.
You lose customers without understanding why
An unhappy customer never comes back and doesn't tell you. They simply disappear from your radar. You lose recurring revenue and referral opportunities without even knowing what went wrong. You can't improve what you don't measure.
Your teams repeat the same mistakes
Without structured feedback, your employees miss the pain points that frustrate your customers. The same problems repeat, quality stagnates, and your differentiation erodes against competitors.
Turn your Google reviews into a sales machine and shorten your sales cycles
How to Manage Unhappy Customers Before They Harm Your Reputation
With InputKit, every customer receives an automatic satisfaction survey after service. Unhappy customers are directed to a private channel where you can intervene quickly. The result? Fewer public negative reviews, more closed sales, and continuous service improvement.
Step 1: Automatic detection of dissatisfaction
InputKit sends a simple questionnaire after every interaction. If the customer expresses dissatisfaction, they are immediately redirected to a private form. You are alerted in real time.
Step 2: Fast and personalized intervention
You receive an instant notification with the details of the dissatisfaction. Your team can contact the customer within hours to understand, apologize, and offer a solution. The customer feels heard and valued.
Step 3: Boost your sales and improve continuously
By intervening quickly, you turn a negative experience into a loyalty opportunity. The customer appreciates your responsiveness and may even become an advocate. You also collect valuable data to improve your processes.
The Benefits of Customer Dissatisfaction Management with InputKit
Win back your unhappy customers
Intervene quickly to turn dissatisfaction into loyalty
Improve your service
Identify recurring pain points and fix them
Motivate your teams
Share the positive feedback they receive
Increase your retention
A customer who feels heard is more loyal than before
Before, we might have blamed the salesperson too quickly. Now, we better understand the source of the dissatisfaction. We've implemented clear employee tracking, appreciated by the team, and faster, more professional review management.
Mario Gilbert
General Manager, Lallier Honda
Quebec City, Quebec
Ready to regain control of your online reputation?
Every dissatisfied customer who leaves in silence is a missed opportunity to improve and retain them. Take 15 minutes to see how InputKit can turn customer dissatisfaction management into a competitive advantage. Protect your reputation. Win back your customers. Improve your service.
