Customer experience software

Improve your customer experience, continuously

Every job can trigger a survey. Answers become metrics, happy customers leave a review, and your teams see what to fix, with no manual chasing.

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Smiling customer filling out a satisfaction survey on her phone

  • 5.7× revenue

  • 57% SMS response

  • 2,000+ businesses

Why measure experience

Better customer experience shows up in revenue

Companies that deliver a superior experience earn more. You still have to measure what customers actually live, at the right moment, and do something with it.

5.7×

more revenue on average for companies that deliver a superior customer experience versus competitors

57%

average response rate on InputKit surveys sent by text message

49%

average response rate by email, versus about 15% for many generic tools

More than 2,000 businesses use InputKit to survey, measure, and improve experience, without chasing people by hand.

Satisfaction at a glance
Customer satisfaction (CSAT)
98%+1%
1,913 responses
Net Promoter Score (NPS)
83/100−2
1,913 responses
Response rate
57%+3.0%
Text sends
Average handling time
27.5h+21.5 h
32 responses handled
Clear metrics so you decide faster.

Your CSAT, NPS, and response rate, in one place

See how it works

From the job just done to the dashboard, with nobody chasing replies

What the software changes:

  • One to two hours after service, the customer gets a personalized survey by text or email. Average response rate: 57% by SMS, 49% by email. Satisfied customers are then invited to leave a review.

    A customer answering a satisfaction survey on her phone in a waiting room

    Text messageEmail

    9:41▮▮ ◔ ▰

    Hello Mr. Dupont,

    Your opinion matters. Answer a few quick questions.

    Share feedback
    ↑
    The right channel, one to two hours after the job.

Attract more customers. Give them a reason to stay.

Bring Google reviews, retention and customer experience together to grow your business. Explore the solutions that pair with this one.

ROI calculator

How much better customer experience can return

Enter your revenue. See the impact of NPS, reviews, and cross-sell.

2,000,000 $
500,00010,000,000

Drag the slider. The estimate updates as you go.

Estimated annual increase in your revenue

Impact of NPS increase

+14,200 $

Impact of more online reviews

+28,000 $

Impact of cross-selling

+18,800 $

Total+61,000 $

Ce montant est une estimation basée sur les moyennes observées chez nos clients, et non une garantie de résultat.

Comment ce calcul est-il effectué ?

Impact of NPS increase: A 7-point NPS increase lifts sales by 1%. On average, our clients raise NPS by 5 points in the first 12 months. That is about 0.71% more sales. (source)

Impact of more online reviews: One extra Google star is linked to about 7% more revenue. On average, our clients gain 0.2 stars in the first 12 months. That is about 1.4% more sales. (source)

Impact of cross-selling: On average, 9.4% of customers tick an extra service and 10% of them convert. Cross-sell lifts our clients' sales by about 0.94%.

Before using InputKit, we had few tools to measure our clients' satisfaction. The solution acts like an additional employee, constantly working in the background to provide us with feedback. Honestly, I couldn't do without InputKit today.

Maxime Dufault

General Manager, LeBlanc Savaria Private Clinic

Montreal

Ready to measure customer experience for real?

In 15 minutes we show the post-service survey, the dashboard, and what it changes for your metrics and reviews.

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Customer satisfaction+12%
G★★★★★4.8· 1,247 reviews
G
Verified review
★★★★★
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“Fast, clear, and they called me back when something went wrong. I recommend them.”

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