CSAT, NPS, and CES in one place
Calculated automatically from your surveys
Measure Satisfaction with Clear KPIs
Numbers your team actually understands
CSAT, NPS, handling time, response rate, and online review coefficient: every indicator is calculated automatically from your responses. Set your targets, benchmark against your industry, and track the trend month after month.
They trust us
More than 2,000 businesses trust us
Why satisfaction stays a gut feeling
"Things are fine, we had no complaints this week." As long as satisfaction isn't quantified, it gets debated on instinct, it changes depending on who you ask, and it supports no decision at all.
What it costs you:
You can't tell whether you are improving
With no history, a good month looks like a bad one. You can neither prove an improvement paid off nor catch a decline before it shows up in revenue.
No point of comparison
Is an NPS of 45 good? It depends entirely on your sector. Without an industry average, you have no idea where you truly stand against comparable businesses.
Teams have no target
Without a number to hit and an acceptable threshold, nobody knows what is expected of them. Satisfaction stays a management topic instead of becoming a standard the whole team shares.
Move from impressions to measurement.
Satisfaction at a glance
Customer satisfaction (CSAT)
98%+1%
1,913 responses
Net Promoter Score (NPS)
83/100−2
1,913 responses
Response rate
31.6%+3.0%
6,050 sends
Average handling time
27.5h+21.5 h
32 responses handled
The indicators you track with InputKit
Every response feeds your indicators automatically. The dashboard is customizable section by section, and the weekly and monthly reports deliver the numbers without anyone having to prepare them.
Satisfaction indicators
CSAT is the share of respondents flagged as satisfied. NPS is the percentage of promoters minus the percentage of detractors, on a scale from -100 to 100. CES measures how much effort it takes a customer to do business with you.
Your service metrics
A metric measures one specific aspect: punctuality, cleanliness, quality of work, customer service. It is the average of every answer tied to it, and you follow its month-by-month trend in the indicator evolution report.
Execution indicators
Handling time measures how long it takes to first contact an unhappy customer, in business hours. The delivery report details the full funnel: sent, delivered, opened, clicked, completed. The online review coefficient compares your review acquisition pace before and since InputKit.
What clear KPIs change day to day
Set targets for the team
A goal and an acceptable threshold, with colour indicators
Benchmark against your industry
Your results next to businesses in your sector
Follow the trend month by month
Evolution per indicator and per metric over time
Compare your locations
CSAT, NPS, Google reviews, and response rate per location
Before InputKit, we had no tools to measure the quality of our customer experience. This is a must to improve the treatments of our clinic. In addition, InputKit also increased our number of Google reviews, which positively impacted our customer acquisition. I could no longer do without InputKit.
Dominik Mignault
Owner of Physio des Collines
Wakefield, Québec
Ready to run your customer experience on numbers?
You can't improve what you don't measure. Take 15 minutes to see which indicators InputKit calculates for you and how your team can follow them every week.
