Measure satisfaction with clear KPIs
Numbers your team actually understands
CSAT, NPS, handling time, response rate, and online review coefficient: every indicator is calculated automatically. Set targets, benchmark against your industry, and follow the trend month after month.
CSAT calculated for you
NPS vs industry
Goals green / orange / red
From gut feel to measurement
Satisfaction is no longer a debate
Until it is a number, it changes depending on who you ask. With clear indicators you see whether you are improving, where you stand, and what the team should aim for.
CSAT
share of satisfied customers, calculated from the thresholds you set
NPS
promoters minus detractors, compared with the average for your industry
Targets
a goal and an acceptable threshold, with green, orange, or red indicators for the whole team
Every response feeds your indicators. Weekly and monthly reports go out on their own.
Silent demonstration. The dashboard shows CSAT, NPS, response rate, and handling time, with trends and response volume.
CSAT, NPS, response rate, and handling time, in one place
The indicators you track with InputKit
What you measure:
CSAT is the share of customers flagged as satisfied. NPS is promoters minus detractors, from −100 to 100. CES measures how much effort it takes to do business with you.
Punctuality, cleanliness, quality of work, customer service: each metric is the average of the questions tied to it. You follow the trend month by month.
Handling time measures first contact with an unhappy customer, in business hours. The delivery report follows the funnel: sent, delivered, opened, clicked, completed. The review coefficient compares your pace before and since InputKit.
Attract more customers. Give them a reason to stay.
Bring Google reviews, retention and customer experience together to grow your business. Explore the solutions that pair with this one.
Customer experienceSteer your customer experience
Surveys, metrics and follow-ups, continuously.
Customer experienceRecognize and motivate your team
Reports per employee and positive comments shared.
Customer experienceTurn feedback into actions
Comments grouped by category, clear priorities.
Google reviewsGet more Google reviews
Automatic invitations, by email or SMS.
Google reviewsReply to your reviews with AI
Replies written in your voice, in one click.
Google reviewsShow your reviews on your site
One block of code, verified reviews on your pages.
Customer retentionTake care of your unhappy customers
Private channel and real-time alerts.
Customer retentionSpot your at-risk customers
Your satisfaction thresholds, alerted on your dashboard.
Customer retentionWin back your customers' trust
Write to the unhappy customer, by email or SMS.
The surveys are continuous, and for the first time, I have my NPS and indicators by branch, department, and employee. InputKit really helps us put concrete actions in place and define what customer experience means at Leprohon.
Karine Gosselin
Communications and Marketing Director, Leprohon
Ready to run your customer experience on numbers?
You can't improve what you don't measure. In 15 minutes we show which indicators InputKit calculates, and how your team follows them every week.