Our vision

A world where genuine and great customer experience is the norm

Who we are

At InputKit, we believe an exceptional customer experience should never be left to chance. It should be measured, understood, and continuously improved.

This vision has been driven from the very beginning by our president and co-founder, Philippe Genois, a Quebec entrepreneur who has been passionate about technology since his teenage years. At just 17, he was already building his first video games and applications, driven by a desire to create concrete solutions to real problems. After several entrepreneurial ventures and countless lessons learned, he founded InputKit in 2017 alongside his partner Jean-Philippe Fong, with a simple mission: to help companies deliver a better experience to their customers and employees.

The early years were far from easy. Entirely bootstrapped, the company grew through the founders' perseverance, who kept believing in their vision despite the challenges. That determination allowed InputKit to gradually become a reference in the customer experience field.

Today, InputKit supports more than 2,000 companies across several countries. Our SaaS platform helps organizations collect feedback from their customers and employees, improve their online reputation, gather more Google reviews, and turn every piece of feedback into an opportunity for improvement.

InputKit's journey was notably marked by a standout appearance on Dans l'œil du dragon (Quebec's Dragons' Den), a milestone that helped accelerate its growth and share its vision with thousands of Quebec businesses.

Today, that same ambition still guides every one of our decisions: making the world a better place by helping companies deliver an authentic, memorable, and exceptional customer and employee experience.

Our mission: Make the world a better place by helping companies deliver a better customer and employee experience.

The values that guide InputKit on a daily basis.

Embodying leadership.
Building relationships based on trust, respect, tolerance and assertiveness to embody leadership on a daily basis.
Continuously improving.
Striving every day to do better by questioning how we work, learning from our mistakes, and nurturing the curiosity that pushes us to grow, individually and as a team.
Being accountable.
Taking ownership, focusing on performance, delivering quality, aiming for efficiency and excellence is of paramount importance to us!
Showing humility.
Having the humility to accept others (our differences in opinion, status, culture and background) and to accept ourselves, recognizing our mistakes and areas for improvement, always striving to keep getting better.

as seen on tv

Dans l'œil du dragon

What benefits can InputKit bring to you?

Improve your customer experience based on relevant feedback.
Optimize your customer experience based on feedback. Prioritize change and deliver an experience that meets your customers' expectations.
Save time by automating your customer satisfaction follow-ups.
Personalized follow-up for each client takes time. With InputKit, automation will help you avoid forgetting and focus on other value-added tasks.
Be proactive and detect customer dissatisfaction before they leave your business.
While 96% of dissatisfied customers will never let you know for themselves, be sure to target dissatisfaction before it's too late!
Show yourself in your best light with positive online reviews.
The online reviews you collect reflect the quality of your service. More online reviews, more new customers, more revenue!