Our vision

Making great customer experience the norm.

Since 2017, InputKit has helped more than 2,000 companies deliver an authentic, memorable experience to their customers and employees.

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Our mission

An exceptional customer experience should never be left to chance.

It should be measured, understood, and continuously improved. That conviction has guided InputKit from the very beginning.

Our SaaS platform helps organizations:

  • Collect feedback from their customers and employees
  • Improve their online reputation
  • Gather more Google reviews
  • Turn every piece of feedback into an opportunity to improve

InputKit by the numbers

A few milestones on the road travelled since 2017.

Today

2,000+

companies supported

Across several countries, InputKit helps organizations improve the experience of their customers and employees.

Bootstrapped in the early years

100%

Founded in

2017

First paying customer in the very first year.

2 co-founders

Philippe Genois and Jean-Philippe Fong, at the helm since day one.

The founders

Two partners, one mission

Helping companies deliver a better experience to their customers and employees.

  • Portrait of Philippe Genois

    Philippe Genois

    President and co-founder

    A Quebec entrepreneur passionate about technology since his teenage years, he built his first video games and applications at 17. He has carried InputKit's vision from the very beginning.

  • Portrait of Jean-Philippe Fong

    Jean-Philippe Fong

    Chief Technology Officer and co-founder

    Philippe's partner, he co-founded InputKit in 2017. Together, they built the company without outside funding, through sheer perseverance.

Our journey

The key moments that shaped InputKit, from its founding to today.

  1. At 17

    The first creations

    Philippe Genois builds his first video games and applications, eager to solve concrete problems.

  2. 2017

    InputKit is born

    Philippe Genois and Jean-Philippe Fong found InputKit. The company welcomes its first paying customer.

  3. 2020

    A breakthrough in dentistry

    InputKit starts supporting dental clinics and keeps growing into new markets.

  4. 2021 and 2022

    New industries

    The platform takes its first steps with aesthetics businesses, then restaurants.

  5. 2024

    Dans l’œil du dragon

    The appearance on Quebec’s Dragons’ Den brings InputKit and its vision to a wider audience.

  6. Today

    More than 2,000 companies

    InputKit supports organizations across several countries, helping them improve the experience of their customers and employees.

as seen on tv

Dans l'œil du dragon

Philippe pitched InputKit to the Dragons on Quebec's Dragons' Den. That appearance accelerated our growth and shared our vision with thousands of Quebec businesses.

Watch the episode (opens in a new tab)

The values that guide InputKit on a daily basis

  • Embodying leadership

    Building relationships based on trust, respect, tolerance and assertiveness to embody leadership on a daily basis.

  • Continuously improving

    Striving every day to do better by questioning how we work, learning from our mistakes, and nurturing the curiosity that pushes us to grow, individually and as a team.

  • Being accountable

    Taking ownership, focusing on performance, delivering quality, aiming for efficiency and excellence is of paramount importance to us!

  • Showing humility

    Having the humility to accept others (our differences in opinion, status, culture and background) and to accept ourselves, recognizing our mistakes and areas for improvement, always striving to keep getting better.

What guides us

Today, that same ambition still guides every one of our decisions:

Making the world a better place by helping companies deliver an authentic, memorable, and exceptional customer and employee experience.

What benefits can InputKit bring to you?

  • Optimize your customer experience based on feedback. Prioritize change and deliver an experience that meets your customers' expectations.

    Satisfaction indicators
    Customer satisfaction (CSAT)
    98%+1%
    1,913 responses
    Net Promoter Score (NPS)
    83/100−2
    1,913 responses
    Customer effort (CES)
    4.2/5+0.3
    Less effort is better
    Response rate
    31.6%+3.0%
    6,050 sends
    CSAT, NPS, and CES, calculated on every response.

  • Personalized follow-up for each client takes time. With InputKit, automation will help you avoid forgetting and focus on other value-added tasks.

  • While 96% of dissatisfied customers will never let you know for themselves, be sure to target dissatisfaction before it's too late!

  • The online reviews you collect reflect the quality of your service. More online reviews, more new customers, more revenue!

Improve your online experience today

Schedule a personalized and free demo. Discover Inputkit in 15 minutes, at your convenience.

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CSAT

96%

+4 pts vs last month

Google reviews

4.9

273 verified reviews

AI Coach

2

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