InputKit, the hotel review management software
With our hotel customer satisfaction software, benefit from satisfaction surveys that will help you evaluate your employees' performance, motivate your colleagues and increase your number of positive reviews online. Be proactive: implement InputKit, the trusted solution used by more than 2000 businesses all around the world.
89%
of customers appreciate that companies consider their opinion in order to improve the quality of their services.
Discover how InputKit, the hotel review management software, can contribute to your customer success
Track customer satisfaction to ensure the quality of your customer experience.
Increase your online reviews to attract more hotel guests.
Tailor the experience with clear and relevant feedback.
Assess, motivate, and empower your teams by sharing your customers' positive feedback.
Benefit from our centralized and automated dashboard to save several hours of management.
Customer experience
Guest satisfaction surveys for your hotel
Guests get it after checkout, by email or text.
An alert reaches the front desk while you can still make things right.
Disappointed guests get an assigned follow-up, and you see when they were reached.
CSAT, NPS and CES updated with every response, for each property.
Employee experience
Real feedback to motivate your hotel staff
Anonymous surveys show how the front desk, housekeeping and kitchen are doing.
Front desk, housekeeping and the restaurant know what guests noticed.
A guest praises an employee? The comment is sent to them automatically.
A report per employee shows how satisfied the guests they served were.
Google reviews
Steady, positive reviews to fill your rooms
Happy guests are invited to leave a Google review, with a reminder if they forget.
AI drafts a personal reply to every review, even in peak season.
A better rating and recent reviews help your hotel stand out when people compare.
A monthly report shows your rating, new reviews and the ones without a reply.
From our community.
Here's what our hospitality clients say about InputKit.
With an investment of $3,000 per year, I can easily say that we are making 10 times the investment, or $30,000 more in our InputKit sales, mainly because of the increase in online reviews generated by the solution. InputKit is a valuable asset for Béton Surface!
Joëlle Archambault
Director of Brands and Processes at Béton Surface.
Deliver a customer and employee experience that lives up to your ambitions today
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!