Servex
Servex is a service activity management software used by home and branch service businesses. The integration with InputKit automates customer satisfaction follow-up after every service call, based on the data already recorded in Servex.
Several businesses combine InputKit and Servex
Preview of the InputKit dashboard — the data shown is an example for illustration purposes.
What the Servex integration with InputKit allows
Once a service call is completed in Servex, InputKit automates the customer satisfaction follow-up:
- Automatic satisfaction survey triggered when the call status is updated (for example to "Work completed"), or when the call is marked complete
- Sent by email or SMS based on the contact details saved on the call (average response rate: 57% by SMS, 49% by email)
- Contact name and company automatically pulled from the Servex call fields (cell phone, email, contact, company name)
- Ability to evaluate the technician, dispatcher, and salesperson tied to each call
- Employees can be excluded from evaluation by unchecking their active status in InputKit
- 3 to 10x average increase in monthly Google reviews, plus individual employee performance reports
The exact trigger status and the mapping to the right employees depend on the configuration set up with the InputKit team.
Ready to connect Servex with InputKit?
Book a demo to see how you can automate customer follow-up after every service call.