InputKit, the best customer feedback software for companies
Improve your company's customer satisfaction
With our customer satisfaction software for businesses, take advantage of our satisfaction surveys that will help you evaluate and motivate your teams at work and get more online reviews. Implement InputKit, the turnkey solution used by more than 2000 businesses all around the world!
They trust us
More than 2000 businesses all around the world
89%
of customers appreciate that companies take the time to question them in order to improve the quality of their products and services.
Discover how InputKit, the customer feedback software for companies, can contribute to your customer success
Perform regular customer satisfaction follow-ups to ensure the quality of your products and services.
Increase your number of online reviews to attract new customers to your branches.
Ensure continuous improvement of your service delivery through clear, real and concrete feedback.
Automatically share customer feedback with your teams to motivate and empower them.
Benefit from a centralized and ergonomic dashboard for proactive management of your business.
Automated customer satisfaction surveys for your business
Track customer satisfaction following a lived experience
With our customer feedback software for companies, undertake automated customer satisfaction tracking to better adapt your products and services to the real needs of your clientele.
Send customer satisfaction surveys at the optimal time for relevant feedback
With our automated and personalized customer satisfaction questionnaires, survey your clientele at the optimal time, one to two hours after a lived experience. You will get accurate and informative feedback.
Automate the sending of your satisfaction surveys by email or text, depending on your customers' preferences
With a response rate of 57% per text message (SMS) and 49% by email, our customer feedback software for companies allows you to obtain valuable feedback, regardless of the medium chosen.
Retain your customers by showing them that their opinion is considered
Following a lived experience, survey your customers to find out their opinion of your products and services. This automated customer satisfaction follow-up will allow you to adapt your offering and show your clientele that they are heard.
Increase your sales
Did you know that after a bad experience, 80% of customers turn to a competing company? To avoid financial losses, survey your customers following a lived experience. In case of dissatisfaction, you will have the opportunity to quickly rectify thanks to our real-time notifications.
Keep your customer satisfaction up to date with performance indicators (KPIs)
Our customer feedback software for companies is equipped with a centralized and intuitive dashboard. This tool will allow you to see at a glance the evolution of your performance indicators. NPS, CSAT, CES, and more: ensure your company's customer satisfaction.
Clear and relevant feedback for your employees
Ask your staff to deliver your exceptional employee experience
Our employee satisfaction surveys will help you improve your employees' job satisfaction. Survey your teams anonymously if desired to know their true opinion.
Involve your employees in team decisions
In a decision-making or activity planning context, send personalized and automated questionnaires to employees to find out the opinion of the majority!
Monitor the quality of services provided by your teams in all your branches
As a manager, it can be complex to know the performance of each of your teams at your points of sale. Whatever your type of business, benefit from questionnaires that let you know what your customers think of your teams.
Share feedback from your satisfied customers with your staff
With our customer feedback software for companies, you will collect feedback that will allow you to know your customers' opinion of your teams. This information will help you motivate and empower your staff.
Recognize the good work of your employees
Recognition has a direct impact on the engagement and loyalty of your teams at work. Did you know that an employee recognized for their good work will be 63% more loyal to your company?
Empower your employees to continuously improve your services
Customer feedback helps your teams better understand the impact of their service on customer satisfaction. With our customer feedback software for companies, get individual reports per employee to facilitate your evaluation meetings.
Many positive online reviews to attract customers
Get a lot of positive reviews while increasing your turnover
Did you know that companies with a large number of positive reviews generate on average 54% more revenue? Whatever your business, benefit from our customer feedback software for companies to attract more customers!
Increase your positioning in search results to optimize your online visibility
With our customer feedback software for companies, collect many positive reviews to gain credibility with Google and your potential customers.
Get a smart answer generator to help you write answers to online reviews
Our AI-powered answer generator will allow you to respond in a personalized and automated way according to the needs of each online review.
Proactively ensure customer satisfaction
With our monthly reports, constantly monitor the evolution of your online reputation. Be proactive: whatever your type of business, regularly assess your customers' satisfaction.
Regularly collect new reviews online
Search engines favor companies that regularly collect new customer reviews. With our customer review software, automate your review requests for every satisfied customer.
Benefit from fast and centralized management
With our customer feedback software for companies, take advantage of an unanswered review filter to save many hours of management. On the platform, you can read and respond to your latest online reviews. Managing your online reviews has never been faster!
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Deliver a customer and employee experience that lives up to your ambitions today
Discover all that InputKit can do for your business during a brief 15-minute demo, at a time of your choosing!