InputKit, the retail feedback software
With our retail feedback software, benefit from satisfaction surveys that help you evaluate your staff's service, motivate your colleagues, and get more reviews online. Put every advantage on your side: implement InputKit, the trusted solution used by more than 1,000 businesses around the world!
89%
of customers appreciate that retail businesses ask for their feedback to improve the quality of their services.
We are experts in your industry
Discover how InputKit, the customer satisfaction software for retail businesses, can contribute to your customer success
Follow your customer satisfaction closely to ensure the quality of your services.
Get more reviews online to attract more customers to your stores.
Improve your service delivery continuously with accurate, relevant feedback.
Share customer comments with your employees automatically to better assess, motivate, and hold them accountable.
Benefit from a centralized, automated dashboard to make managing your business easier.
Customer experience
Customer satisfaction surveys for retail stores
Customers rate the welcome, the selection and checkout, in store or online.
A bad score alerts you right away so you can make it right with the customer.
Assign a follow-up to at-risk customers and see who's been called.
CSAT, NPS and CES, with the trend for each of your stores.
Employee experience
Feedback that motivates your store team
A quick survey to get your team's opinion before you make a call.
Cashiers, sales associates and customer service know what customers noticed.
Positive feedback about an associate is emailed to them automatically.
A report shows the satisfaction each team member gets.
Google reviews
More positive reviews to bring shoppers in
Happy customers are invited to leave a Google review, with a reminder if they forget.
AI suggests a reply for each review, and you pick the tone before posting.
Recent, positive reviews help your store stand out in local searches.
A monthly report shows your rating, new reviews and the ones waiting for a reply.
From our community.
Here's what our retail clients say about InputKit.
Since we have InputKit, we have identified 2-3x more dissatisfied customers. InputKit allows us to act quickly and create a WOW effect. It's an incredible tool. I wouldn't do without it. Our return on investment is excellent. This is our cheapest ad ever!
Robert Dubé
General Manager at Les Spécialistes de l'Électroménager
Deliver the customer and employee experience you aspire to, starting today
See everything InputKit can bring to your business in a short 15-minute demo, scheduled when it suits you.