InputKit, the retail feedback software
Improve customer satisfaction in your retail business
With our retail feedback software, benefit from satisfaction surveys that help you evaluate your staff's service, motivate your colleagues, and get more reviews online. Put every advantage on your side: implement InputKit, the trusted solution used by more than 1,000 businesses around the world!
We are experts in your industry
89% of customers appreciate that retail businesses ask for their feedback to improve the quality of their services.
Discover how InputKit, the customer satisfaction software for retail businesses, can contribute to your customer success
Follow your customer satisfaction closely to ensure the quality of your services.
Get more reviews online to attract more customers to your stores.
Improve your service delivery continuously with accurate, relevant feedback.
Share customer comments with your employees automatically to better assess, motivate, and hold them accountable.
Benefit from a centralized, automated dashboard to make managing your business easier.
Customer satisfaction surveys fully adapted to the retail industry
Track customer satisfaction following a lived experience
With our retail feedback software, automatically track customer satisfaction to better adapt your products and services to your customers' real needs.
Send customer satisfaction surveys to retail stores at the right time
With our automated customer satisfaction surveys, reach customers at the optimal time—one to two hours after their experience. You'll get accurate, information-rich feedback.
Schedule delivery by email or text, based on each customer's preference
With a 57% response rate by SMS and 49% by email, our retail customer satisfaction software gives you valuable feedback to adapt to your customers' concrete needs, whichever channel they prefer.
Retain customers by showing that their well-being is a priority
After each experience, track satisfaction with our retail customer satisfaction surveys. Improve your experience based on customer needs and show them their opinion matters.
Increase your revenue
Did you know that 80% of customers switch to a competitor after a bad experience? To avoid those losses, survey customers after each store visit. Our automated surveys with real-time alerts help you recover detractors and turn them into promoters.
Monitor customer satisfaction with clear KPIs
Use a centralized, ergonomic dashboard to see how your KPIs evolve at a glance. NPS, CSAT, CES, and more—validate satisfaction across locations and make decisions based on concrete indicators.
Rich, actionable feedback to motivate and empower your employees
Improve employee experience with our staff satisfaction surveys
Our employee satisfaction surveys help you improve how people feel at work. Survey teams anonymously to show your strengths as an employer.
Involve staff in team decisions
When planning activities or making team decisions, send automated, tailored employee surveys to understand what the majority thinks.
Monitor service quality in every store
As a manager, it is hard to know every team's performance on the floor. Retail feedback software and targeted surveys help you see the quality of service your employees deliver.
Share customer feedback with your teams
With retail-tailored customer surveys, collect feedback on how customers perceive your service—then use it to empower, motivate, and coach employees based on what customers actually say.
Recognize great work from your employees
Recognition directly affects turnover. Did you know an employee recognized for good work is 63% more engaged with your company? Recognize your staff regularly to retain talent.
Empower employees to continuously improve service
Customer feedback helps teams understand how their service impacts satisfaction. With our retail software, get feedback with individual employee reports, track performance over time, and run better review conversations. Combine customer and employee experience insights to improve service while supporting team happiness.
Numerous positive customer reviews for stronger acquisition
Collect more positive reviews while growing revenue
Did you know retailers with many online reviews generate on average 54% more revenue? Implement our retail customer satisfaction software and attract new customers to your stores.
Improve search rankings to grow online visibility
With our retail customer satisfaction software, earn more positive online reviews to build credibility with Google and prospects. Improve rankings, grow visibility, and win more customers with automated review requests.
Use a smart reply generator for online reviews
Our AI-assisted reply generator helps you respond automatically yet personally to each review—saving hours of writing while keeping replies appropriate.
Stay proactive about customer satisfaction
Follow monthly reports to see how your online reputation evolves. Monitor review metrics and put strategies in place to earn better customer feedback.
Keep a steady flow of new positive reviews
Google favors businesses that regularly receive new online reviews. Automate review requests for every satisfied customer who completes a satisfaction survey.
Centralized, proactive review management
Use unanswered-review filters to save management time. Read and respond to your latest reviews in one place—managing customer feedback has never been easier.
Since we have InputKit, we have identified 2-3x more dissatisfied customers. InputKit allows us to act quickly and create a WOW effect. It's an incredible tool—I wouldn't do without it. Our return on investment is excellent. This is our cheapest ad ever!
Robert Dubé
General Manager at Les Spécialistes de l'Électroménager
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Deliver the customer and employee experience you aspire to—starting today
See everything InputKit can bring to your business in a short 15-minute demo, scheduled when it suits you.
