Lapointe Dental Centres: 15× more Google reviews per month and a 4.7-star rating thanks to InputKit

Challenges:

Lapointe Dental Centres wanted to improve their online reputation and gain better visibility into patient satisfaction across their multiple clinics. The team was looking for a centralized solution to increase the volume of Google reviews while maintaining a high standard of service quality.

Results:

With InputKit, their Google rating increased from 4.1 to 4.7 stars, and the number of reviews rose from 695 to 4,364—representing 15× more reviews collected each month. This led to a significant improvement in online visibility and an estimated 54× return on investment, while also enabling teams to proactively monitor patient satisfaction.