Lapointe Dental Centres: 15× more Google reviews per month and a 4.7-star rating thanks to InputKit

Lapointe Dental Centres

600: Employees
30: Locations
Quebec: Region
2021: Implementation date

4.1 to 4.7

Increase in Google rating since launch

695 to 4364

Google reviews since launch

15x

More positive reviews collected each month

54x

Return on investment from the InputKit project

Challenges:

Before InputKit

695

4.1

After 4 years

4364

4.7

Lapointe Dental Centres wanted to improve their online reputation and gain better visibility into patient satisfaction across their multiple clinics. The team was looking for a centralized solution to increase the volume of Google reviews while maintaining a high standard of service quality.

Results:

With InputKit, their Google rating increased from 4.1 to 4.7 stars, and the number of reviews rose from 695 to 4,364, representing 15× more reviews collected each month. This led to a significant improvement in online visibility and an estimated 54× return on investment, while also enabling teams to proactively monitor patient satisfaction.