Le Réseau Dentaire du Québec increases its patient experience

The solution

One hour after the appointment ends, InputKit automatically sends a satisfaction follow-up email to the patient via the Dentitek connection. The goal of the Dental Network is to gather patient feedback, which allows them to be proactive in identifying their strengths and areas for improvement.

The employee report enables them to evaluate staff, measure their satisfaction levels, Net Promoter Score, compare clinics within their network, and enhance their patient experience.

Before having InputKit, it was difficult to get feedback from our patients. Since we've had InputKit, we know immediately, whether it's positive or negative. Patients receive an automatic follow-up one hour after their appointment, and we have a 47% response rate! The reports allow us to evaluate our staff, measure our satisfaction levels and Net Promoter Score, and compare our clinics with each other. It helps us a lot. We could no longer do without InputKit!

Karine Lafrance
Réseau dentaire du Québec

Date: July 17, 2020