How to Measure Customer Satisfaction?
How to measure customer satisfaction? Discover three methods to measure it and the best satisfaction indicators to track.
By Philippe Genois7 minutes
Complete Guide to Customer Experience
Everything you need to know about customer experience
Thanks to our customer experience articles, benefit from a complete guide to offer your clientele a memorable experience!
Become a customer experience expert!
- By Philippe Genois
What a dissatisfied customer costs you
The detractors are those dissatisfied customers who don't hesitate to say so. They generate more than 80% of negative word of mouth and cost you more than you think.
By Philippe Genois8 minutes
Customer dissatisfaction: How to properly manage a dissatisfied customer?
Managing the criticism of a detractor - a dissatisfied customer - is often a big challenge. A complaint always damages the reputation of the company, temporarily or in the long term.
By Philippe Genois6 minutes
Five Overlooked Opportunities to Increase Business
1.Offer the best product/service out there 2.Cross-sell your services/products to your clients 3.Improve your online presence 4.Explicitly ask for referrals 5.Share specials offers to your clients that they can share.
By Philippe Genois6 minutes
The secret behind the effectiveness of customer feedback
Learn how customer feedback is critical to your business and how to use it to improve your service!
By Philippe Genois5 minutes
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