Questionnaires that match the service
Each patient answers questions about the care they actually received, not one generic form for everyone.
Cliniciel integration with InputKit
Cliniciel is a Quebec web software for patient records and online appointment scheduling, used by independent health professionals, pharmacies and clinics with several service locations. Connected to InputKit, that appointment data drives patient experience follow-ups automatically, with no lists for your front desk to prepare.
What the Cliniciel integration does
The Cliniciel integration with InputKit links your clinic management software to your patient experience follow-ups. Once the connection is in place, InputKit uses the appointment data from Cliniciel to send the patient a satisfaction questionnaire by email or text message, with no action from your staff.
The feedback then lands in your InputKit dashboard: dissatisfied patients are flagged so you can step in, and satisfied patients get an invitation to leave a Google review.
What the integration adds to your follow-ups
A reply already written for you
Answer every comment you receive in a click: adjust the tone, then publish.
Reports per professional and per clinic
See how each team member performs, and compare your locations side by side.
Praise reaches the person who earned it
Positive comments are routed to the professional they are about, and to their team.
Frequently asked questions about the Cliniciel integration
Answers to what clinics ask us most often before connecting Cliniciel.
Is InputKit compatible with Cliniciel?
Yes. The Cliniciel integration is available in InputKit. It connects using an access token, an API key, that you create in Cliniciel and then add in the Integrations section of InputKit. The full procedure is documented in our help centre.
What information is transmitted?
To send its follow-ups, InputKit uses the patient's name, email address and phone number, then stores the feedback they provide. This information is used only to send satisfaction follow-ups and online review requests, and to talk with the patient about the feedback they gave. The exact list of fields retrieved from Cliniciel is confirmed by our team at activation.
Can we choose the services or the questionnaires?
Yes. InputKit lets you tailor your questionnaires and sequences to the service delivered. What gets sent, and for which appointments, is decided with our team when the integration is configured.
Does the integration work for several clinics?
InputKit produces performance reports per professional and per clinic, which suits practices spread across several locations. How to connect several clinics or several Cliniciel accounts is confirmed with our team, based on how your Cliniciel access is structured.
How do we request activation or get help?
Book a demo to have the integration activated with a member of our team. If your InputKit account is already active, the step-by-step connection guide is in our help centre, and our team answers directly through the in-app chat.
Related integrations
Other clinic management and appointment scheduling software that also connects to InputKit.
Ready to connect Cliniciel with InputKit?
Book a demo to see how you can automate patient follow-ups from the appointments already sitting in Cliniciel.