WhatsApp is a widely used messaging app whose business platform lets companies reach their customers by message. With InputKit, WhatsApp becomes a delivery channel: your satisfaction questionnaires and review invitations go out by messaging, alongside email and text. Your customers answer where they already read their messages.
What the WhatsApp integration with InputKit allows
The WhatsApp integration adds a delivery channel to your InputKit sequences, with nothing to change in your triggers.
- InputKit questionnaires and review invitations delivered over WhatsApp, alongside email and text
- Your customers answer from the messaging app they already open every day
- Same triggers and same send delays as usual: only the channel changes
- Email, text and WhatsApp gathered in a single thread per customer
WhatsApp requires business-initiated messages to use a template approved in advance, so the content you send has to follow the platform’s rules.
Ready to connect WhatsApp with InputKit?
Book a demo to see how you can deliver your satisfaction questionnaires over WhatsApp, alongside email and text.