Serti
Serti is a dealership management system (DMS) used by automotive and heavy truck dealerships across Canada, including a large share of the Quebec market. The integration with InputKit automatically sends a satisfaction questionnaire based on activity already recorded in Serti, with no double entry and no list to build by hand.
What the Serti integration with InputKit allows
Two triggers are available, each tied to the questionnaire sequence and send delay of your choice.
- Automatic satisfaction questionnaire sent from activity recorded in Serti, with no double entry
- Two available triggers, each mapped to its own questionnaire sequence
- Configurable send delay to reach the customer at the right moment after their dealership visit
- Real-time alert as soon as a customer reports being dissatisfied, so the advisor or service manager can follow up quickly
- Automatic Google review invitation for satisfied customers, plus per-employee performance reports
Groups with several locations choose which location each trigger applies to. With a single location, the trigger applies to it automatically.
Ready to connect Serti with InputKit?
Book a demo to see how you can automate satisfaction questionnaires from the activity already recorded in Serti.