Job
Customer Service Manager
As a Customer Service Manager, you will play an essential role in building strong relationships with our clients, advising them, and guiding them to success with our solution. Your contribution will have a real impact on the company and you will have the opportunity to grow with us. And let's not forget the fun! We love integrating moments of enjoyment into our daily lives.
A day in the life of a Customer Success Manager:
- Handling client support requests related to the platform via our online chat tool (Intercom), by phone, or by email
- Advising new clients on best practices
- Setting up their InputKit account
- Helping clients resolve various technical issues (troubleshooting)
- Being results-oriented and taking initiative to achieve goals
- Compiling client feedback for future feature development
- Proposing ideas to the company to improve the product or processes
- Onboarding new clients (managing small and medium projects)
It's a perfect match if
- Your #1 goal in life is your personal growth
- You are a team player
- You are bilingual
- You have an excellent sense of initiative
- You have excellent communication skills
- You have good knowledge of customer service KPIs
- You have 1-2 years or more of customer service experience
- You have a capacity to learn technology and technical concepts
Apply now
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