Progression Live
Progression Live is a Quebec field service and work order management software, used notably in HVAC, plumbing, electrical and maintenance. The integration with InputKit sends a satisfaction questionnaire when a task changes status, for example when it moves to “Work completed”. Your client hears from you shortly after the technician's visit.
What the Progression Live integration with InputKit allows
The trigger follows task status: as soon as a task moves to the status you choose, InputKit sends the questionnaire.
- Automatic satisfaction questionnaire sent when a task changes status in Progression Live
- Triggered for example when a task moves to “Work completed”, so shortly after the technician's visit
- Configurable questionnaire sequence and send delay to reach the client at the right moment
- Real-time alert as soon as a client reports being dissatisfied with a job, so you can call them back before they speak up publicly
- Per-employee performance reports to track service quality in the field, plus an automatic Google review invitation for satisfied clients
Ready to connect Progression Live with InputKit?
Book a demo to see how you can automate satisfaction follow-up as soon as a work order is completed in Progression Live.