Intercom
Intercom is a customer messaging and support platform used to talk with your customers over chat, email and in-app. The integration with InputKit uses your Intercom conversations as the starting point: as soon as a conversation started by a customer is closed, an InputKit sequence can go out automatically. You measure satisfaction after every support exchange, with no manual follow-up.
What the Intercom integration with InputKit allows
Closed conversations in Intercom become the trigger for your InputKit sequences.
- InputKit sequence triggered automatically by Intercom’s “Conversation closed” event
- Only conversations with a “closed” status that came from a customer are taken into account
- The questionnaire language is determined from the “Language” conversation attribute
- Satisfaction measured after every support interaction, with no extra step for your team
Ready to connect Intercom with InputKit?
Book a demo to see how you can measure customer satisfaction the moment an Intercom conversation is closed.