A public directory
Businesses evaluated on concrete criteria, visible to people looking for trusted customer experience.
Mentions and winners, in one place
Mentions and winners, at a glance
The public directory of businesses distinguished for customer experience quality.
Across Quebec
44,201
businesses evaluated
sectors covered
31
reviews analyzed
3M+
What the evaluation is based on
01 / 04
Customer listening over 12 months
Continuous surveys after interactions, for measured and lasting satisfaction.
12 months
After a visit
After a call
After delivery
02 / 04
Responsiveness to dissatisfaction
Response times to negative feedback that outperform the industry average.
Faster
Sector
Slow
Distinguished
Fast
- Signal received
- Follow-up opened
- Customer reached
03 / 04
NPS compared to the industry
A fair reading against your sector's real standards, not an isolated score.
Relative NPS
Your business
High
Industry
Median
A reading against the market, not an isolated score.
04 / 04
Google reviews and rating
Strong reviews and an exemplary rating, reflecting public reputation.
Public reputation
Strong reviews, exemplary rating
Clarity
Trust
Consistency
Track your progress in InputKit
See the gap between where you stand today and the Award threshold, criterion by criterion, right inside the platform.
Illustrative example
Business todayAward threshold
Listening
58 → 92
Responsiveness
64 → 90
NPS
71 → 88
Google reviews
76 → 94
Earn your place in the Guide
A free demo to see how InputKit helps you aim for a Mention or the Award.
Schedule my free demo