Job
Customer Success Manager
As a Customer Success Manager, you will play a key role in building strong, lasting relationships with our clients while leading a team toward achieving their goals. Your impact will be felt directly on client satisfaction and loyalty, while contributing to company growth. You will also have the opportunity to develop your skills and grow with us. And above all… let's not forget the fun!
A day in the life of a Customer Success Manager
- Support clients in implementing and using the platform (onboarding, training, NPS/CSAT survey setup…) and manage VIP accounts.
- Analyze satisfaction data (feedback, scoring, alerts) and help clients turn insights into concrete actions.
- Ensure satisfaction, retention, and growth of the client portfolio.
- Contribute to the company's overall Customer Success strategy (vision, tools, processes).
- Define and track team KPIs: adoption rate, NPS, churn, retention, post-support satisfaction.
- Identify pain points in the customer journey and propose solutions (new processes, documentation, automation).
- Train, coach, and grow your team to build a strong CS team (facilitating rituals (daily/weekly), tracking individual goals, 1:1s).
- Spot upsell opportunities for complementary modules (e.g. advanced analytics, CRM integrations, automations…).
It's a perfect match if
- Your #1 goal in life is your personal growth
- You are a team player
- You are bilingual
- You have an excellent sense of initiative
- You have excellent communication skills
- You are capable of meeting and exceeding goals
- You have at least 4 years of customer success experience
- You have a capacity to learn technology and technical concepts
Apply now
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