Genesys
Genesys is a customer experience and contact centre platform used to handle interactions by phone, email and messaging. The native integration with InputKit follows up an interaction handled by your agents with a satisfaction questionnaire. The survey goes out on its own, with nothing for the agent to remember.
What the Genesys integration with InputKit allows
The native Genesys integration lets you trigger InputKit sequences from the interactions handled in your contact centre.
- Automatic InputKit questionnaire triggered from interactions handled in Genesys
- Triggered sequences created and managed directly from InputKit
- Send delay set for each of your sequences
- Satisfaction measured by agent, with individual performance reports
- Real-time alerts when a customer reports being dissatisfied, so you can step in before it escalates
Ready to connect Genesys with InputKit?
Book a demo to see how you can measure customer satisfaction after every interaction handled in Genesys.