Piscines Gratton triples their Google reviews and reaches a 4.6-star rating thanks to InputKit

Challenges:

Piscines Gratton wanted to increase their online visibility while maintaining a high level of customer satisfaction. The company wanted to ensure that the real customer experience was accurately reflected in their Google reviews, but review volume remained limited despite excellent service. They also needed a tool to quickly detect dissatisfaction, before it turned into negative public reviews.

Results:

Since implementing InputKit in May 2021, Piscines Gratton has tripled their monthly review volume, growing from 138 to 411 Google reviews, while increasing their rating from 4.4 to 4.6 stars. In addition to strengthening their credibility with new customers, the company achieved an estimated 8x return on investment through proactive review collection and improved real-time satisfaction follow-up.