Piscines Gratton triples their Google reviews and reaches a 4.6-star rating thanks to InputKit

Piscines Gratton

11 to 50: Employees
1: Location
Repentigny: Region
2021: Implementation date

4.4 to 4.6

Google rating increase since launch

138 to 411

Google reviews since launch

More positive reviews collected each month

Return on investment from the InputKit project

Challenges:

Before InputKit

138

4.4

After 4 years

411

4.6

Piscines Gratton wanted to increase their online visibility while maintaining a high level of customer satisfaction. The company wanted to ensure that the real customer experience was accurately reflected in their Google reviews, but review volume remained limited despite excellent service. They also needed a tool to quickly detect dissatisfaction, before it turned into negative public reviews.

Results:

Since implementing InputKit in May 2021, Piscines Gratton has tripled their monthly review volume, growing from 138 to 411 Google reviews, while increasing their rating from 4.4 to 4.6 stars. In addition to strengthening their credibility with new customers, the company achieved an estimated 8x return on investment through proactive review collection and improved real-time satisfaction follow-up.