Maison Adam: 5× More Google Reviews Per Month and a Stronger Online Reputation with InputKit

Challenges:

Maison Adam wanted to strengthen its online presence and showcase the excellence of its customer service while simplifying the review collection process. The company was looking for a solution that would allow it to structure customer satisfaction follow-ups, identify cases of dissatisfaction, and improve overall performance—without adding extra workload for field teams.

Results:

Since adopting InputKit, Maison Adam's Google rating has increased from 4.6 to 4.8 stars, and the total number of reviews has more than tripled, growing from 635 to 1,713. The company now collects five times more Google reviews each month, allowing it to stand out from local competitors and achieve a 30× return on investment. Thanks to this increased visibility and proactive satisfaction management, Maison Adam continues to build a strong, long-term relationship of trust with its customers.