How Priva Santé Increased Its Google Reviews by 13x and Strengthened Patient Trust with InputKit

Priva Santé, a private healthcare clinic, is committed to making medical and nursing care accessible while delivering impeccable service quality. In a sector where trust is at the heart of the patient relationship, online reputation plays a decisive role. To reflect this service excellence, the clinic decided to implement InputKit.

Within just six months, the results were remarkable

16x More positive Google reviews collected each month
8x Return on investment with InputKit
108 Google reviews, only 8 before InputKit
Ratings increased from 4.1 to 4.9 stars

Priva Santé

Medical Clinic: Industry
1: Location
Beauce: Region
2025: Implementation date

16x

More positive Google reviews collected each month

Return on investment of the InputKit project

4.1 to 4.9

Increase in Google rating since InputKit launch

33%

Of their new clients coming directly from Google searches.

The challenges before InputKit

Before InputKit

4.1

After 6 months

108

4.9

Despite a loyal and satisfied patient base, Priva Santé faced a common challenge among private clinics: limited online visibility. With only 8 Google reviews and a 4.1 rating, its digital reputation didn't reflect the true patient experience.

Another issue was feedback collection. In person, patients rarely voiced dissatisfaction. Everything seemed fine on the surface. Yet, as clinic founder Dominique Landry explains:

"When I see patients in the clinic, they always look happy. InputKit allows me to capture the negative feedback I never would have known otherwise."

The team also needed a tool to hold staff accountable through concrete follow-ups and avoid losing dissatisfied patients due to late detection. Without such a tool, it was difficult to build a strong digital reputation and ensure continuous service quality monitoring.

How InputKit transformed patient experience

"It's hard to gain visibility on Google. InputKit allows us to take our place and ensures we don't lose unhappy patients." Explains Sonya Grenier, Management.

Implementing InputKit transformed the way Priva Santé manages patient experience. The platform allowed them to

Send satisfaction surveys after appointments.
Quickly identify dissatisfied patients to address issues before they impacted the clinic's reputation.
Encourage satisfied patients to leave a Google review, boosting visibility.
Monitor staff performance with a transparent, motivating process.

This proactive approach not only built a strong online reputation but also gave the clinic a safety net to continuously improve services.

Concrete and measurable results

In just six months, Priva Santé went from 8 to 108 Google reviews while increasing its average rating from 4.1 to 4.9 stars.

This shift reassured prospective patients who almost always consult Google before choosing a clinic. As Dominique explains: "We always ask patients how they found us. The most frequent answer now is Google."

Today, about 33% of Priva Santé's new patients come directly from Google. This impact is supported by research from Search Engine Journal: a high volume of positive reviews and a near-perfect rating not only build consumer trust but also improve local and organic Google search rankings, significantly increasing business visibility.

A clear return on investment

With an 8x ROI, the clinic quickly realized that its investment in InputKit was more than worthwhile. Technical improvements (such as displaying employee names in emails and enabling weekly summary reports) further enhanced the platform's value.

Management acknowledges that the impact on reputation and visibility is already significant, and expects even more benefits in terms of new patient acquisition as the number of reviews continues to grow.