Papillon & Associés : A direct feedback with InputKit's Help

Papillon & Associés

12: employees
1: Location
Corporate accounting services: Industry Sector
Montréal, Québec: Region

NPS

37%

Response rate

The solution

Thanks to the InputKit solution, Papillon can now

Send a satisfaction survey after delivering financial statements and preparing personal taxes.
Obtain honest feedback from clients and continuously measure their satisfaction level.
Only if the client is satisfied, InputKit offers additional services to the client and asks for a review on Google/Facebook.
In the case of an unhappy client, InputKit notifies the company immediately to allow them to be proactive.

InputKit allows us to see what's happening in the office, detect dissatisfied clients, and act quickly through notifications. Before, it was harder to know what our clients really thought. Now, they talk more! Especially since they can respond anonymously. It also helps us evaluate employees because we can see client satisfaction by professional. The automated follow-ups show our clients that we are here for them and genuinely care about their needs. The comments also help strengthen the decision-making of clients who are looking us up on the web.

Pierre Papillon

CPA auditor