Climatisation Duplessis improves its customer experience

The solution

When the technician completes a service/installation with a customer and changes the status of the call in Servex (ERP software connected to Accomba), a satisfaction follow-up is automatically sent to the customer by email or SMS.

When a problem or an unhappy customer is detected, managers are notified in real time. They call the client to find a solution before things get out of hand.

InputKit generates in real time:

• Their indicators (CSAT, NPS and others) by branch and by department.
• Individual assessment of each dispatcher and technician