Case study
Climatisation Duplessis improves its customer experience
Find out how InputKit optimizes the customer experience of Climatisation Duplessis.
8x
Number of Google reviews collected per month
- 10
- employees
- 1
- branch
- Air conditioning and heating
- Industry
- Sherbrooke and Quebec
- Areas
8x
Number of Google reviews collected per month
22+
NPS increase
70%
Response rate
100%
Automation with Servex
The solution
When the technician completes a service/installation with a customer and changes the status of the call in Servex (ERP software connected to Accomba), a satisfaction follow-up is automatically sent to the customer by email or SMS.
When a problem or an unhappy customer is detected, managers are notified in real time. They call the client to find a solution before things get out of hand.
InputKit generates in real time
- Their indicators (CSAT, NPS and others) by branch and by department.
- Individual assessment of each dispatcher and technician
Transform your customer experience too
Book a free demo to discover how InputKit can help you achieve similar results.
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