Another year of recognition: the 2nd edition of the Customer Excellence Award!

Par Philippe Genois

Co-founding President | Serial entrepreneur — I love bringing innovative ideas to life.

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Another year for the Customer Excellence Award 🌟

This year marks a special turning point: we are back with the second edition of the Customer Excellence Award!

We chose this name because it is an award presented at the beginning of the following year to highlight the successes of the past year. For us, it is a way to give companies the opportunity to shine and be recognized for their excellence in customer experience management!

Why this award?

In a world where consumers increasingly rely on online reviews and recommendations, delivering a remarkable customer experience is no longer a luxury, but a necessity. At InputKit, our mission remains unchanged: to make customer excellence the norm, not the exception. This award embodies that vision by highlighting the organizations that truly make a difference.

What we are recognizing

The 2026 edition of the Customer Excellence Award will highlight companies that have demonstrated:

Exemplary customer engagement,
The creation of memorable experiences,
Their distinction in their sector

Rigorous selection criteria

Our selection is based on precise criteria, using reliable and exclusive data:

🗣️ Customer feedback over 12 months
The selected companies systematically survey their customers after various touchpoints, ensuring continuous and lasting satisfaction.
🕒 Responsiveness to dissatisfied customers
Their ability to react quickly and effectively to negative feedback demonstrates a sincere commitment to continuous improvement.
📊 NPS comparison with the industry
A fair and objective analysis to measure their performance against market standards.
🌟 Google reviews and rating
Strong customer reviews and an exemplary Google rating, reflecting their public reputation and overall impact.

The 2026 Customer Excellence Award winners

We are excited to announce the winners of the 2026 Customer Excellence Award! These companies stand out for their unwavering commitment to delivering exceptional customer experiences and redefining industry standards. Here are our winners:

Health & wellness

Residential services

Retail

Business services

Other sectors

A unique and committed recognition

Awarding this prize demonstrates our commitment to embedding a customer experience culture for the long term. We are proud to support and recognize companies that adopt a proactive, measurable, and truly customer-centric approach.

Congratulations to all our 2026 winners! 🌟