Bevatel
Bevatel is a cloud contact centre platform used in Saudi Arabia and across the Gulf to handle customer calls and messages. The integration with InputKit follows up an interaction handled by your agents with a satisfaction questionnaire. The survey goes out on its own, so the agent never has to remember it.
What the Bevatel integration with InputKit allows
The Bevatel integration lets you trigger InputKit sendings from the interactions handled in your contact centre.
- InputKit questionnaire triggered automatically after an interaction handled in Bevatel
- Triggered, for example, once a call with a customer ends
- A sending delay set for each of your sequences, by email or text message
- Satisfaction measured per agent, with individual performance reports
- Real-time alerts when a customer reports being dissatisfied, so you can step in before things escalate
Ready to connect Bevatel with InputKit?
Book a demo to see how you can measure customer satisfaction after every interaction handled in Bevatel.