Name

Anonymous

Size

7 employees

Country

United Kingdom

“We have always found it difficult to get feedback and reviews from our clients. We relied on them remembering and being bothered. We tried sending out review reminders and surveys in the past but only achieved 3 or 4 back a month. Then we implemented InputKit. It has been a game changer. It only takes a couple of minutes to prepare and send out on a daily basis and in return we are receiving incredibly valuable and honest feedback as well as around 20 reviews per month. We are using the information to drive and improve our business. We now see our business through our clients eyes! We implemented InputKit just two months ago and have already received over 50 FB and Google reviews. This has helped us to gain the trust of new clients and have made us more credible than our competitors. I am very excited about the future of our business and think that InputKit has been one of the most important things we have implemented ever!”

To achieve that, they:

  • Collect their customer’s email address with online booking and with a printed form in the clinic
  • They send a feedback sequence by email at the end of every day (They will soon automate this with Zapier)
  • Customers leave their feedback
  • Only when they’re happy, InputKit ask customers to leave a review online, offer additionnal services and ask for referrals

+500%

Monthly Customer Reviews

70+

Monthly Honest Customer Feedback

The sequences they use (1 per service type)

Quick satisfaction survey

Customers receive an email with a link to a quick survey.

If the customer was not happy with the service (based on his answers to the survey), the clinic owners will get a notification by email. They’ll then have the opportunity to learn from that customer and, when possible, reach out to unhappy customers to win them back.

Ask for reviews (Only to happy customers)

Based on his feedback, InputKit knows if the customer is happy or not. If he’s happy, InputKit will automatically ask to leave a review online.

Offer additional services (Only to happy customers)

Based on his feedback, InputKit knows if the customer is happy or not. If he’s happy, InputKit will automatically ask to leave a review online.