Portes et Fenêtres Boulet increases its customer experience with InputKit!

The solution

InputKit automates their customer follow-up process after installations, deliveries, service calls, and sales meetings.

Before starting, this company received about 1 to 2 Google/Facebook reviews per month. Since they launched InputKit, they now receive about 5 to 6 per month.

They get real-time feedback from customers. When an unhappy customer is detected, the responsible person is notified in real time to address the situation quickly.

Date: December 9, 2019

Before having InputKit, we didn't have anything systematic in place to ensure customer satisfaction. With the InputKit alert, I know right away when a case is hot. It allows me to be proactive, direct it to the right department, and resolve the situation upfront. We save at least $15,000 a year in lost time, stress, mismanaged cases, poor reputation, and more. We've always struggled with Google reviews, asking customers to leave one on our page. Since we've had InputKit, it happens automatically, and we receive 3x more reviews than before. Our Google reviews give us credibility, and customers see us as a serious company. Just that alone makes it worth the investment!

Alexis Boulet
Director, Portes et Fenêtres Boulet