Piscines FunTime Increases it's customer experience with InputKit

Piscines Funtime

employees

Location

Vente, installation et service de piscines et spas

Industry Sector

Moncton, New Brunswick

Region

More Google reviews collected each month

3-4

Hours saved per week

58%

Response rate

The Solution

When the technician completes a service/installation at a client’s site and changes the work order status in Servex (service call software), a satisfaction follow-up is automatically sent to the client via email or SMS.

When an issue or dissatisfied client is detected, the managers are notified in real-time. They call the client to find a solution before sending the invoice to the dissatisfied client.

Since we started using InputKit, the follow-up is done automatically as soon as the service is provided. We immediately know if the issue has been resolved. If not, it allows us to address the situation before sending the invoice, preventing further frustration for the client. It helps with accounts receivable, and clients are paying much more smoothly. With new clients we don’t know, it helps us get their feedback, and we realize that we didn’t have their input before, which was causing us to lose clients. With the InputKit alert, I’ve already been able to call and win back 2 clients who were planning to shop elsewhere. Before, I also wanted to ask satisfied clients to leave us a Google review, but it felt kinda awkward and like solicitation. With InputKit, it's done automatically, and we get 5x more reviews per month—it's easy, and we love it!