Kinatex DIX-30, Saint-Hubert and Saint-Lambert

Kinatex Sports Physio

Employees

Locations

Montréal

Region

2022

Date of implantation

4.5 à 4.8

Increase in Google rating since the launch

50%

Increase in response rate since the launch

More Google reviews since the launch

The challenges :

Google rating of 4.5/5 with only 164 reviews.
Difficulty managing customer reviews and monitoring their satisfaction.
Lack of clarity on how to encourage satisfied customers to leave reviews on Google, limiting visibility.
Difficulty identifying dissatisfaction and finding suitable solutions.

The results :

Improved response rate thanks to InputKit.
Number of Google reviews increased from 164 to 724.
Google rating increased from 4.5 to 4.8/5.
More responsive customer service and increased satisfaction.
Easy implementation with effective support from the team and an intuitive platform quickly adopted.
Significant time savings in managing reviews and monitoring satisfaction.
Automated system providing more feedback and clearly analyzing trends.
Significant increase in Google reviews, enhancing online reputation.

Before InputKit, we had difficulty managing customer reviews and tracking their satisfaction. Since its implementation, we’ve saved valuable time, our reputation on Google has improved, and we can respond quickly to dissatisfaction. It’s a simple and effective tool that has truly transformed how we manage customer satisfaction!