Trévi Joliette: InputKit, the key tool to boost our Google reviews and optimize customer satisfaction!

Discover how Trévi Joliette structured customer feedback collection, improved its Google rating, and strengthened customer loyalty with InputKit.

The challenges:

• No systematic customer feedback, especially for subcontractors.
• The company was paying an external firm to call all the clients and gather their feedback. These calls were costly, and clients were no longer responsive to this type of phone outreach.
• A rating of 3.8/5 on Google was not satisfactory.

The results:

• Customer feedback is now systematically collected, allowing for quick identification of issues and the recovery of dissatisfied customers.
• The Google rating increased to 4/5 stars, which contributed to an increase in foot traffic to the store.
• Thanks to active monitoring of reviews and complaint management, some customers who had a bad experience changed their online reviews after being contacted to resolve their issue.
• The company can now improve its customers' experience and increase their loyalty to Trévi Joliette.
• Personalized follow-up with customers allows for resolving their issues in a more human and effective manner.

Date: December 5, 2024

Thanks to the follow-up provided by the InputKit platform, we are able to resolve issues quickly and in a personalized manner. This approach results in increased customer trust in us and, at the same time, their loyalty to our family business!

Alexandre Coiteux
Co-owner, Trévi Joliette
Joliette