Académie Sylbert Increases its Customer Experience with InputKit

Académie Sylbert

12: employees
Formations informatiques pour entreprise: Industry Sector
Québec, Canada: Region

34%

Cross-selling rate

NPS

46%

Response rate

Referral rate

The solution

Thanks to InputKit, Académie Sylbert can:

Send a satisfaction questionnaire to the client once the training is completed
Receive honest feedback from clients and measure their level of satisfaction
Only if the client is satisfied, InputKit offers additional training, asks for referrals, and requests a Google review
In the case of an unhappy client, InputKit immediately informs the company, allowing them to be proactive

We receive concrete and precise feedback. This allows us to base our decisions on real facts and make better choices. Cross-selling opportunities enable us to get additional opportunities with our clients while avoiding manual phone work. We immediately receive real-time notifications when there is a request, allowing us to act quickly. InputKit is very easy to use, and their customer support is very effective. They are always available to quickly respond to our questions.

Joanne Lateigne

Sales Director