Case study
Académie Sylbert Increases its Customer Experience with InputKit
Discover how InputKit optimizes Académie Sylbert's customer experience.
34%
Cross-selling rate
- 12
- employees
- Formations informatiques pour entreprise
- Industry Sector
- Québec, Canada
- Region
34%
Cross-selling rate
80
NPS
46%
Response rate
4%
Referral rate
The solution
Thanks to InputKit, Académie Sylbert can
- Send a satisfaction questionnaire to the client once the training is completed
- Receive honest feedback from clients and measure their level of satisfaction
- Only if the client is satisfied, InputKit offers additional training, asks for referrals, and requests a Google review
- In the case of an unhappy client, InputKit immediately informs the company, allowing them to be proactive
We receive concrete and precise feedback. This allows us to base our decisions on real facts and make better choices. Cross-selling opportunities enable us to get additional opportunities with our clients while avoiding manual phone work. We immediately receive real-time notifications when there is a request, allowing us to act quickly. InputKit is very easy to use, and their customer support is very effective. They are always available to quickly respond to our questions.
Joanne Lateigne
Sales Director
Transform your customer experience too
Book a free demo to discover how InputKit can help you achieve similar results.
They trust us
InputKit is used by 2,000+ clients worldwide
