Level of customer satisfaction based on each employee

It is now possible to know the level of customer satisfaction according to each employee. In other words, analyze indicators and feedback based on who did the work.



It is also possible to generate a report for each employee. These reports are very useful during your employee assessment meetings, among others.



After having tested it with several companies, we can conclude that customer satisfaction is rarely evenly distributed among employees. We always end up identifying a few people in particular who cause the majority of customer dissatisfaction. Regardless of the situation, it is information that every business leader wants to make better decisions.

To take advantage of this new feature, I invite you to read our complete guide.