How To Respond To Positive and Negative Reviews (Including Examples)

Online reviews are essential to the success of a local business. By leaving reviews, your customers are giving you another way to see your business. Whether your customers are satisfied or not,…


The impact of online reviews in 2020

Recently, the impact of online consumer reviews has increased. These reviews help people decide which products or services they should buy, which companies to encourage. We cannot therefore ignore…


What a dissatisfied customer costs you

Once you know that it is impossible to satisfy everyone, it becomes easy to understand that each company has its share of detractors. The detractors are those dissatisfied customers who don’t…


Associate a different user for each type of notification

Following the request of several of our customers, we have segmented the notifications. You can now assign a different person to manage each type of notification.


Filter your unreplied reviews

It is now possible to filter your online reviews  to see only your unreplied reviews. You can respond to these reviews directly on the InputKit platform. It is an excellent practice to respond to all…


New Dashboard

Here's what the new dashboard looks like! Several additions are now available.   The * To Do * box shows you all the new notifications that require your attention. You can simply click on one…


Customer dissatisfaction: How to properly manage a dissatisfied customer?

For those who aspire to the success of their business, managing the reproaches of a detractor – dissatisfied customer – often represents a major challenge. Whether it is expressed…