Case study

Lawn and hedge maintenance clients In mid-season (early July), they send a quick satisfaction survey to ensure their clients are happy with the service so far. If a client is dissatisfied, the company is immediately informed by email, allowing them to resolve the issue before the end of the season. This gives the company the opportunity to fix the problem before the contract renewal date. It helps them address issues quickly before they escalate into major problems that might lead to the client leaving.

At the end of the season (around September, just before sending renewal contracts to clients), they send a satisfaction survey to ensure clients are happy with the service received throughout the summer. If the client is satisfied, the company offers additional services the client may want to add to the renewal contract (they simply display a full list of services). Whenever a client is interested in an additional service, the company receives an email allowing them to add it to the renewal contract. The company also requests a review on Google and Facebook only from satisfied clients.

Landscaping projects For individual projects, the company sends a satisfaction survey at the end to ensure the client is satisfied. If so, the company asks the client if they would like maintenance services (lawn, hedges, etc.) and requests an online review.

On the other hand, if the client is not satisfied, the company receives a notification allowing them to resolve the issue.