Case study

Portes et Fenêtres Président Increases it’s Google Reviews

50

employees

portes et fenêtres

Industry Sector

canada

Country

4x

More Google Reviews each month

50+

Feedbacks each month

3x

Response rate

Since we switched from SurveyMonkey to InputKit two years ago, we’ve tripled our response rate and quadrupled the number of Google and Facebook reviews we receive each month, all of which are 5-star reviews! With the follow-up sent after a representative’s visit, we finally know why a customer didn’t sign, and we get the real version of events. The new feedback we receive (both positive and negative) allows us to pinpoint recurring issues with specific representatives, enabling us to take much more targeted actions. I really appreciate the real-time alerts, as they allow us to respond quickly! It helps us challenge ourselves and set goals.
Director

Portes & Fenêtres Président

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