Case study

Before InputKit, I had to spend several hours on the phone to get customer feedback. It was difficult to improve customer service because dissatisfied customers didn't dare to leave us comments. Many of them seemed happy and left the garage without daring to call us back, maybe because they were too embarrassed to share their dissatisfaction. This happens more often than we think. For example, at least eight out of ten customers didn’t tell us when they were unhappy. Now, with the InputKit solution, I can analyze customer needs through automated surveys in just a few minutes. It saves me about two hours of follow-up and management per day. Thanks to the reminders built into the solution, we also get about five times more Google reviews than before. At InputKit, there's always someone available to help us. The surveys offered are easy to use and automated. I could no longer do without it.