Increase online testimonials with this new feature

With this new feature, you’ll get more reviews online, but most importantly, ones with testimonials. This type of online review is worth gold because it’s those stories that come out first on Google or Facebook. Your future customers look much more at online reviews with comments than those without.

 

It happened several times that customers left a long and complete testimonial, privately while completing the survey. However, once asked to write an online review, they did not want to type something a second time on Google or Facebook, which makes total sense. That’s why we wanted to simplify the process for the customer.

This new text box will allow your customers to easily copy + paste their private testimonial. If they previously left a private comment in the survey to the NPS question or another, it will automatically get filled here. They can simply copy and paste the testimonial and voila!