Make your unhappy customers management easier

At the request of many customers, we have added a new feature that will allow you to better manage disgruntled customers.   It will now be possible to know when and by whom the dissatisfied…


New question type (Scale from 1 to 5)

This new type of question will measure one or more aspect (s) of your business in particular more accurately, by getting a number from 0 to 10.   After identifying some areas for improvement as…


Increase online testimonials with this new feature

With this new feature, you'll get more reviews online, but most importantly, ones with testimonials. This type of online review is worth gold because it's those stories that come out first on Google…


Visual representation of your NPS history

It is now possible to track the Net Promoter Score over time. This new feature is visible on your dashboard.     You will now be able to view the evolution of your NPS. This will allow you…


Performance report of your employees

We have added a new report: the impact of your employees on the satisfaction of your customers. It is now possible to know the level of satisfaction of the customers according to each employee, and…


Identify your promoters

In the 'Clients' page, it is now possible to filter to see only the Promoters. There is also the option to see Detractors and Passives. We also added the option to export clients to Excel.  


Manage your Google online reviews directly in InputKit

It is now possible to connect your Google Account to your InputKit account. This allows you to manage your Google customer reviews in InputKit. You can read them and respond to your customers without…


Level of customer satisfaction based on each employee

It is now possible to know the level of customer satisfaction according to each employee. In other words, analyze indicators and feedback based on who did the work.     It is also possible…


Customize fields in the hyperlink

It is now possible to customize the requested fields on the hyperlink page of a sequence. Previously, the client had to enter his email address to start the sequence. Now you have the choice to ask…


Automate sending a follow-up sequence after a specific meeting ends in Outlook or Google calendar

Outlook This automation is interesting when you have events in your calendar that represent a specific customer touchpoint. For example: A final meeting to conclude a project A customer visit to…