What a dissatisfied customer costs you

Once you know that it is impossible to satisfy everyone, it becomes easy to understand that each company has its share of detractors. The detractors are those dissatisfied customers who don’t…


Associate a different user for each type of notification

Following the request of several of our customers, we have segmented the notifications. You can now assign a different person to manage each type of notification.


Filter your unreplied reviews

It is now possible to filter your online reviews  to see only your unreplied reviews. You can respond to these reviews directly on the InputKit platform. It is an excellent practice to respond to all…


New Dashboard

Here's what the new dashboard looks like! Several additions are now available.   The * To Do * box shows you all the new notifications that require your attention. You can simply click on one…


Customer dissatisfaction: How to properly manage a dissatisfied customer?

For those who aspire to the success of their business, managing the reproaches of a detractor – dissatisfied customer – often represents a major challenge. Whether it is expressed…