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Collect feedback at the right moment
Email, SMS, or WhatsApp sequences triggered at the right moment through your integrations.
Stand out from the competition
Customer and employee experience management software for SMBs
More than 2,000 businesses use InputKit to
- Get more Google reviews
- Manage dissatisfied customers
- Measure customer and employee satisfaction
- Improve their online reputation
No credit card required. Support 7 days a week.
CSAT
96%
+4 pts vs last month
Net Promoter Score
84 / 100
+10 vs last month
AI Coach
2items to watch
- Address a dissatisfied customer today
- Satisfaction rising in Québec for 3 weeks running
Google reviews
4.9
273 verified reviews
+38% This month
Our solution
InputKit centralizes feedback collection, online reputation management, and concrete action to turn every customer comment into a growth opportunity.
CSAT
96 %
NPS
84
Weekly summary
Steer customer experience at a glance
CSAT, NPS, trends, and alerts on one clear dashboard, plus a weekly summary.
4.9
New review
Capterra
Manage and grow your online reputation
Google, Facebook, and Capterra reviews in one place. Request and respond faster.
AI Coach
3 priorities today
Wait time
Welcome
Quality
Turn feedback into action with AI
Themes, sentiment, and priorities from your feedback, extracted by AI.
Conversation thread
Thanks for your feedback!
Sorry about the wait. How can we help?
AI suggestion ready
Reply to customers without leaving InputKit
Email, SMS, and WhatsApp in one thread, with templates and AI suggestions.
Compare locations and teams
Compare satisfaction and NPS by location or employee over time.
Automate your workflow
HubSpot, Slack, Teams, QuickBooks, Aircall, and more, synced automatically.
InputKit
CSAT
96 %
1 alert
Push notifications
Unhappy customer
2 min ago
3 to handle
Take action anywhere, even on the go
Notifications and feedback to handle from the mobile app, anywhere.
Connect everything, achieve more
Integrate your favorite apps and tools to simplify workflows, reduce manual work, and keep your team in sync.
See all integrationsTrusted worldwide
Over 2,000 satisfied clients around the world
Google reviews4.9/5
Real reviews. Real results.
Based on 273 verified reviews
excellent service
Martin Perron
Il y a 2 semaines
Nous travaillons avec InputKit depuis quelques années et leur équipe sont réactive, s'adapte à nos besoins. Je n'ai que des bons commentaires!
Marie-Claude Dessureault
Il y a 2 semaines
Excellent service Merci !!! Excellent service, thank you!
Paul Godmer
Il y a 2 mois
Merci pour votre service et votre efficacité ! Je suis très ravie d'avoir implanté votre système dans mon entreprise.
Nathalie Robin
Il y a 3 mois
Un service absolument exceptionnel! J'ai eu la chance de travailler avec Jérémy Loiseau, et honnêtement, ce gars-là est incroyable.
Igor
Il y a 3 mois
Just got started with Inputkit to gather customer feedback for my business. Their service is exactly what I was looking for.
Ryan Wood
Il y a 4 mois
Un logiciel qui permet de savoir la vrai satisfaction client, que plusieurs n'oserais dire. Très satisfaite.
AUCOINDUFEU
Il y a 5 mois
Très bon service. Othmane est clair et efficace. Lorsque je lui envoi une question par courriel, il me répond très rapidement. On se sent entre bonnes mains!
Charlotte Dussault
Il y a 6 mois
Excellent service!
Jerome B
Il y a 5 mois
Très satisfaite de mon service avec eux pour améliorer et faire connaître notre service :) Very satisfied with my experience working with them.
Sublime
Il y a 7 mois
I aim to
What goal would you like to achieve?
on the show
Dragon's Den
Blog and resources
Tips, trends, and best practices to improve customer and employee experience.
Employee engagement trends to follow in 2024
Discover the key trends shaping team engagement this year and how to apply them in your organization.
Marie-Eve Parent
Writer, InputKit
CSAT
96%
+4 pts vs last month
This month
+4 pts vs last monthNet Promoter Score
84 / 100
+10 vs last month
Google reviews
4.9
273 verified reviews
AI Coach
2items to watch
- Address a dissatisfied customer today
- Satisfaction rising in Québec for 3 weeks running
Start delivering a customer and employee experience worthy of your ambitions today
Discover everything InputKit can bring to your business during a brief 15-minute demonstration, at a time that suits you!