Collect customer feedback at the right moment
Sends by email, SMS, or WhatsApp, triggered at the right moment through your integrations.
Learn moreCollection
Keep an eye on everything happening in your business.
The customer experience management software used by more than 2,000 companies to improve their online reputation.
Google reviews
4.9
273 verified reviews
CSAT96%+4 pts vs last month
AI Coach
2 items to watch
Address a dissatisfied customer today
The platform
From collection to action
Four pillars to turn every piece of feedback into growth.
Track your customer experience scores at a glance
CSAT, NPS, trends, and alerts on one clear dashboard, plus a weekly summary.
Learn moreDashboard
Manage and grow your online reputation
Google, Facebook, and Capterra reviews in one place. Request and respond faster.
Learn moreReputation
Google
Facebook
Capterra
Turn feedback into action with AI
Each morning, a short priority list from your feedback. You know what to handle first.
Learn moreAI Coach
Call a customer today
I waited 40 minutes. Nobody came.
NPS down in Laval
Train the front desk on waits
I aim to
What goal would you like to achieve?
Customer experience
Measure and improve my customer experience
Measure satisfaction after each sending, catch dissatisfied customers early, and turn each piece of feedback into concrete action.
Questionnaire
How satisfied are you with the following:
Service from our customer-care team
UnhappyVery satisfied
Are there other parts of our service we can improve?
- Courtesy and professionalism
- Quality of the relationship
- Quality of care
Dissatisfied customerDaily Coach priorityCoach priorities
2 items to handle
- Customer to call backCSAT 2/5 · 12 min ago
- Wait time mentioned again4 mentions this week
Explore
No technical setup required
Questionnaire
How satisfied are you with the following:
Service from our customer-care team
UnhappyVery satisfied
Are there other parts of our service we can improve?
- Courtesy and professionalism
- Quality of the relationship
- Quality of care
Dissatisfied customerDaily Coach priority
Coach priorities
2 items to handle
- Customer to call backCSAT 2/5 · 12 min ago
- Wait time mentioned again4 mentions this week
Google reviews
Increase my online reviews
Automate Google review collection after every sending and turn your online reputation into sales.
Explore
No technical setup required
Customer retention
Improve my customer retention
Spot at-risk customers as soon as they reply, alert the right person, and win them back before they leave.
Explore
No technical setup required
Integrations
Connect everything, achieve more
Integrate your favorite apps and tools to simplify workflows, reduce manual work, and keep your team in sync.
InputKit Guide
The public directory of customer excellence
Mentions and Customer Excellence Award winners, by sector and city.
31 sectors44,201 businesses evaluated
Explore the Guide
Resources
Blog and resources
Tips, trends, and best practices to improve customer and employee experience.
Customer stories
What our customers say
Google reviews from teams who work with InputKit.
Alain Gauthier
Director of Communications and Customer Service @ Point S
Now, with InputKit, I can analyze customer needs through automated surveys in a few minutes. It saves me about two hours of follow-up and management every day.
Dominik Mignault
Owner @ Physio des Collines
Before InputKit, we had no tool to measure the quality of our customer experience. InputKit also increased our Google reviews. I could no longer do without InputKit.
Joëlle Archambault
Director of Brands and Processes @ Béton Surface
With an investment of $3,000 a year, I can easily say we are making 10 times the investment, or $30,000 more in revenue from InputKit.
Robert Dubé
General Manager @ Les Spécialistes
Since we have InputKit, we identify 2-3x more dissatisfied customers. InputKit lets us act quickly and create a WOW effect. It is the cheapest advertising we have ever had.
Audrey Riel
Manager @ Centre Dentaire Delongchamp
InputKit helps me a lot in evaluating employees. It also helps me improve our customer service, and it motivates the team.
Start delivering a customer experience worthy of your ambitions today
Discover everything InputKit can bring to your business during a brief 15-minute demonstration, at a time that suits you!
CSAT
96%
+4 pts vs last month
Google reviews
4.9
273 verified reviews
AI Coach
2
items to watch